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Enercare

The Enercare app is an industry-first self service appointment management solution.

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Client

Enercare is one of North America’s largest home and commercial services and energy solutions companies, serving approximately 1.6 million customers annually.

Challenge
  • High call center volume
  • Uneven demand based on seasonal factors
  • Friction points in customer validation process
  • Difficulty upselling based on current customer holdings
  • Need for a centralized customer data system
Solution
  • Custom mobile solution for iOS and Android
  • Book and manage your own service appointments
  • In-app upselling based on user’s current service contract
Benefits
  • Self-service model to decrease call center volume
  • Cost-benefit: increase call center capacity without additional hires
  • Fast customer validation through app login
  • Streamlined appointment scheduling and confirmation
  • Centralized customer data
  • Upselling built into app via recommendation engine
  • Increased customer satisfaction and user experience

“We are very proud to launch the Enercare mobile app and be the first Canadian home services company to provide its customers with a mobile brand experience. The Enercare mobile app will bring added convenience to our customers and is the cornerstone to our connected home strategy that will further establish Enercare as the leading home comfort and home services brand in North America.”

John Macdonald, President and CEO of Enercare
From The Globe And Mail