Alectra Utilities Announces the Launch of First-Ever Mobile App
Last month, Alectra Utilities announced the launch of its first-ever mobile app.
With a few taps, Alectra’s customers can now access accounts, view current outages, report an outage, contact customer service, pay bills, and more – directly from their iOS and Android devices. The app was designed and developed in partnership with Clearbridge Mobile.
Alectra Utilities serves approximately one million homes and businesses in Southern and Central Ontario. It was formed when four electricity distribution companies – Enersource, Horizon Utilities, HydroOne Brampton, and PowerStream – amalgamated to become Alectra Utilities.
When Alectra approached Clearbridge Mobile, each legacy company involved in the merger had a stand-alone website with customer account portals, all supported by different systems.
Alectra wanted to create a mobile solution that would:
- Mitigate potential customer confusion by providing a centralized platform for customers to easily access their accounts and other information relevant to them
- Enhance the customer experience for a growing mobile-first/mobile-only customer base
Clearbridge Mobile worked with Alectra Utilities to create a native solution for iOS and Android that provides customers a centralized point to:
- Access their account
- Report power outages in their region
- See current power outages in their region
- Contact customer service
- Notify Alectra of a change of address
- Pay their bill
To streamline the user experience, each feature is available from the app’s home screen at the tap of a button, allowing users to quickly and easily access the information they are looking for with limited friction points.
This year, in Clutch’s Canadian Leaders list, Clearbridge ranked #1 among the Top Mobile App Developers in Canada, and were named among the Top UX Designers in Canada, the Top iPhone App Developers in Canada, and the Top Android App Developers in Canada. As an award-winning full-stack development company, we have almost ten years of experience delivering innovative, forward-thinking, and beautiful mobile apps that consistently exceed client expectations.
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